No blue book icom

I've just installed Zotero on Firefox 28.0 running on Windows 8.1. I have the "Zotero" icon at the bottom right of the screen, but I never get the blue Book icon. For instance, my son gets one on the web page http://www.amazon.co.uk/Comic-Book-Crime-Alternative-Criminology/dp/0814767885/ref=sr_1_1?s=books&ie=UTF8&qid=1395495990&sr=1-1&keywords=comic+book+crime running on his Mac Zotero installation, but I don't get one on my installation. I've tried disabling all other plugins and restarting Firefox, but no change.

What do I try next (other than manually entering all my references)?
  • Run through 2, 11, and 12:
    https://www.zotero.org/support/troubleshooting_translator_issues
    for 12, we'd want a debug ID for loading the amazon page.
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