"There was an error starting Zotero"

emilianoeheyns

Since the 4.0.18 update I have not been able to start Zotero. I get an error stating "There was an error starting Zotero"; in the console I see:

consoleJSM.console.sendConsoleAPIMessage is not a function debug.js:115
NS_ERROR_XPC_GS_RETURNED_FAILURE: Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService] include.js:4
consoleJSM.console.sendConsoleAPIMessage is not a function debug.js:115
NS_ERROR_XPC_GS_RETURNED_FAILURE: Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService] include.js:4
TypeError: Zotero is undefined

debug.js@115 reads
consoleJSM.console.sendConsoleAPIMessage(output);

include.js@4 reads

.getService(Components.interfaces.nsISupports)

dstillman

Standalone/Firefox, Fx version, platform?

Do you have disable extensions.zotero.debug.log set to true? If so, does this go away if you disable that?

dstillman

This has to be Windows Firefox, I think. What version of Firefox?

emilianoeheyns

Windows Firefox vs 28. I had indeed set extensions.zotero.debug.log to true; now that I've set it to false, Zotero starts up normally.

dstillman

Fixed, thanks. Not sure how I managed to do that. The fix is available now in the 4.0 Beta (where it also would've been broken for the last two weeks). We'll put out a new release with the fix shortly.

dstillman

Fixed in 4.0.18.1, out now for Firefox only.