HELP--SERVER ERROR after lost password

HELP! I cannot access my account! I forgot my password and used the password change feature. I received the e-mail, followed the link, and received the following error: Server Error/ Something went wrong processing your request. I tried following the link several times in different browsers to no avail.

My colleague is posting this for me because I couldn't post myself due to my broken account. Please help--I'm Susan Dixon of Lexington, VA. I can provide my e-mail to an administrator if needed.

(Sorry, I also posted this in another forum, but I wasn't sure which forum would be the best)

Any help would be appreciated!
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