firefox hangs

lbasti01

Hello,
zotero addon seems to be the one that freezes my firefox unendlessly unitl I force quit, everytime I use it.
When it freezes, it sounds like there is a lot of writings occuring on the hdd.
My zotero library is very large, but I never had any problem before. Problem started to occur in firefox 26, still happening after updating to 27.

Any clue?

I use zotero a lot, so this is very annoying.

Thanks,

Lois

dstillman

You're at your file sync quota (and should be seeing a message to that effect). If you don't want to purchase a storage subscription (or use a third-party WebDAV server), you should disable file syncing in the Sync pane of the preferences. Currently, in large libraries, being at quota will cause some slowdowns as Zotero repeatedly checks to see what files need to be uploaded.

riskgovernance

Hi,

I know but I have long disabled the sync files feature in my zotero setting. So it has to do with something else.

I am also part of a group library with a subscription, with 350 files online. This one is syncing but only 7% of subscription space is used.

Any other idea?

Thanks,

Lois

dstillman

Then we'll need a Debug ID for a operation that's slow. It's highly unlikely that you actually need to force quit it — whatever it's doing, if you let it go it will almost certainly finish on its own — but if you're not on Windows you can also generate real-time debug output, which you can email to support@zotero.org with a link to this thread. That would work even if you had to force-quit it (though I'd guess that you would see it actually doing stuff).

lbasti01

Here is my debug Id: D778527808
Thanks

dstillman

1) Is D:, where you have your Zotero database, a local drive or a network drive?

2) Did you by any chance change the max pages/characters settings in the Search pane of the Zotero preferences?

In any case, I suspect you'd find that the 4.0 Beta would fix this for you, so I would try installing that. The slowdowns you're seeing look to be from background indexing of synced full-text content, and the beta is much faster at that.

lbasti01

D is a local drive (second hdd).

No, settings in the search options are default.

Going to give a try to the beta, see if it works for me.

Thanks

lbasti01

Still lagging... Here is a new debug id: D1679058237

lbasti01

Never been as bad....

D334803839

dstillman

What kind of lagging are you seeing, exactly?

Since full-text indexing is much faster in the beta, it will try to index some large documents that it skipped previously. It starts doing that if you don't touch the computer for about five seconds while Zotero is open and stops if you touch the mouse or keyboard. I suspect if you just let it go for a few minutes without touching the mouse or keyboard it will finish and be fine after that.

lbasti01

The whole firefox UI just freezes repeteadly.

I just moved my zotero folder on my main drive (ssd), which should be much faster at handling writing operations. See what it does.

dstillman

This is almost certainly only going to be an issue as Zotero processes a backlog of your many large documents, which it will do if you just let it go for a short while. New individual documents should process fairly instantaneously in the beta.