Syncing error

sblumpkins

I just created a Zotero account and attempted to sync my library with the web server and received an error:

JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

The internet connection seems fine, so I'm not sure what the problem could be. Any suggestions would be appreciated.

adamsmith

Zotero Standalone? Are you connecting through a proxy server?

sblumpkins

It's the Firefox extension version (not standalone), and I don't think I'm connecting through a proxy server (not sure how to tell though....)

adamsmith

You've restarted Firefox and tried again? (If you're using the Firefox add-on, it doesn't matter whether you're using a proxy, though you're correct that you likely aren't if you don't know).

sblumpkins

Yes, I've restarted Firefox and also restarted my computer and I keep getting the same error. As far as I can tell, the internet connection is fine though.

adamsmith

any particularly strong security settings or firewall? Zotero syncs through standard ports, so this is unlikely, but worth looking at.
Beyond that, please provide a debug ID for a failed sync attempt:
http://www.zotero.org/support/debug_output

sblumpkins

What type of firewall or security settings should I look at? The reference library I'm creating is for a government org., and I know there are strong security settings in place. Any advice on what to look for specifically would be helpful. Thanks.

adamsmith

Dan would have to say - generally sync just runs on general https (i.e. port 443) and I can't imagine anyone blocking that, no matter how locked down the system is, but I may be missing something. Do provide that debug ID, though.

sblumpkins

I tried to obtain the debug ID for the syncing error I'm having, but when I click on "submit to Zotero server", I'm getting an error of "Invalid response from server". My internet connection is fine, so does this sound like a problem with a firewall setting perhaps? I'm not sure what else to look for.

adamsmith

probably, yes. Click on "View Output" after running debug, save the file (ctrl+s) and send it to support@z..ero.org with a link to this thread.

dstillman

Just to follow up, this was an SSL certificate error caused by sblumpkins's network. (We're supposed to show a proper error with a link to that page — I'll have to check that that's still happening.)