Report ID: 162351155 - File upload failed

danieljrs · January 7, 2014

Hi,

I have started getting an error in my latest tries to sync my zotero library. The errors I am getting in my latest try (they seemed different yesterday, but I can´t be 100% sure) are:

[JavaScript Error: "Error: File upload failed. Please check your file sync settings or contact your WebDAV server administrator." {file: "chrome://zotero/content/xpcom/sync.js" line: 586}]

[JavaScript Error: "xmlhttp.responseXML is null" {file: "chrome://zotero/content/xpcom/storage/webdav.js" line: 1645}]<br>

adamsmith · January 7, 2014

you are using a webdav server? If so this is most likely a problem on their end. Provide a debug ID for a filed sync and Dan will be able to tell you more:
http://www.zotero.org/support/debug_output

danieljrs · January 7, 2014

Thanks for the help. The Debug ID is D1754379998.

dstillman · January 7, 2014

There may be a bunch of issues there, but you're getting a 413 Request Entity Too Large error for item D25GDPT2 (which you can see by pasting that into the Zotero search bar in All Fields & Tags mode). You'll have to delete that attachment (and empty the trash) or talk to your WebDAV provider.

danieljrs · January 7, 2014

Thanks, it still had an error after I deleted that file, but I deleted all the files added in the last few days and it works fine now. I will be adding them now one by one, see which was responsible. Thank you again.