I am having the same problem as described in the original post. Running OSX, have a Box Enterprise account provided by my university.
"Unknown error" occurs when click "verify server" under "file syncing" menu (Full message is:"An unknown error occurred. Please check your file sync settings or contact your WebDAV server administrator.")
Sync URL is https://dav.box.com/dav/zotero/. Another colleague has set up the Zotero-Box sync without problems.
@Dan: Uninstalled then reinstalled the latest version of Zotero standalone. Still unable to sync to Box. Do I need to completely wipe all Zotero files from my computer (including Firefox))?
@Dan: I think I figured it out. Had to set up the sync to Box via the Firefox extension, not the Zotero standalone for OSX. I will search around Box, Zotero and Firefox to make sure that the sync worked and update this post after.
Update: The sync via Firefox worked. There is a Zotero folder in my Box account.
Confusing but simple fix. Thanks for the patience and assist.
@Dan: Sorry to spam, but I've been playing around and run into a problem that hopefully you can help me trouble shoot:
The Zotero Standalone does not sync to Box (re: "unknown server error....check WebDAV"). It appears that all Zotero-to-Box actions must be performed through the Zotero Firefox extension. Is this normal?
If this is abnormal please help me trouble shoot this.
FYI: I am an early Zotero adopter so used it via Firefox long before the standalone for OSX became available. I use the Firefox extension when I am performing research and the standalone when I am annotating, writing or creating bibliographies from imported items.
Thanks.
UPDATE: RE: your reply to my query. Something strange happened (i.e. I copied and pasted from Firefox into standalone, but no resolution.) I closed all browser windows (e.g. this forum), Firefox extension and standalone. Then re-opened Firefox, confirmed sync, closed Firefox, then opened standalone, confirmed sync. Lastly came back to forum to update. Thanks, Dan.
You most likely just entered the WebDAV URL incorrectly in the Standalone preferences. There's no difference in functionality here between Firefox and Standalone.
Upgrade Storage
https://www.zotero.org/support/kb/files_not_syncing
start a new thread for that.
"Unknown error" occurs when click "verify server" under "file syncing" menu (Full message is:"An unknown error occurred. Please check your file sync settings or contact your WebDAV server administrator.")
Sync URL is https://dav.box.com/dav/zotero/. Another colleague has set up the Zotero-Box sync without problems.
The Debug ID is D1602215836
Please advise how to fix.
The Debug ID is D1278765900
Thanks.
Update: The sync via Firefox worked. There is a Zotero folder in my Box account.
Confusing but simple fix. Thanks for the patience and assist.
The Zotero Standalone does not sync to Box (re: "unknown server error....check WebDAV"). It appears that all Zotero-to-Box actions must be performed through the Zotero Firefox extension. Is this normal?
If this is abnormal please help me trouble shoot this.
FYI: I am an early Zotero adopter so used it via Firefox long before the standalone for OSX became available. I use the Firefox extension when I am performing research and the standalone when I am annotating, writing or creating bibliographies from imported items.
Thanks.
UPDATE: RE: your reply to my query. Something strange happened (i.e. I copied and pasted from Firefox into standalone, but no resolution.) I closed all browser windows (e.g. this forum), Firefox extension and standalone. Then re-opened Firefox, confirmed sync, closed Firefox, then opened standalone, confirmed sync. Lastly came back to forum to update. Thanks, Dan.