PDF will not import

CiteEasyLibrarian

This is our error report number 679971888.

Sony Vio laptop, OS Windows 7, FireFox 25.0.1, Zotero 4.0.16

Citation imports but not the PDF (the import pop-up has a red "x" with EBSCO full text next to it). The PDF import dosen't work with other providers either (ProQuest, SAGE, etc). Any help would be great!

adamsmith

please provide a sample URL as you see it - SAGE would be ideal.

CiteEasyLibrarian

Is this what you need?

http://ccs.sagepub.com.proxy.myunion.edu/content/12/4/307.full.pdf+html

DOI: 10.1177/1534650113486184

dstillman

adamsmith:

[JavaScript Error: "Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]" {file: "chrome://zotero/content/xpcom/proxy.js" line: 795}]"

aurimas

yes, but could you provide a URL for the item you were trying to import when you generated the above Report ID? This one is from SAGE and you are referring to EBSCOhost above.

Edit: or maybe Dan could look it up.

CiteEasyLibrarian

I'm having difficulty with all PDFs--it's not vendor-specific

aurimas

Right, but we would want to first make sure that there's also not a bug in a site-specific translator before moving on to troubleshooting your setup. The error that Dan pulled out of your report seems to be a translator error.

adamsmith

I wanted the SAGE url because that translator has never given us any trouble, so we can pretty safely exclude other issues.

I'd ask you to run through these:
http://www.zotero.org/support/troubleshooting_translator_issues
as they apply (you've obviously already done step 12) - I'm particularly interested in 7.

CiteEasyLibrarian

My colleagues are not having difficulty. However, I work remotely via VPN.

Here is an example from EBSCO:

Deepening Empathy in Men Using a Musical Chronology and the Emerging Life S...: EBSCOhost
Browser link: http://web.ebscohost.com.proxy.myunion.edu/ehost/pdfviewer/pdfviewer?sid=6f9c9036-037f-4235-9ec1-a8171c79f2f2%40sessionmgr113&vid=4&hid=123
Permalink: http://www.myunion.edu/Library-Login.aspx?url=http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=90535081&site=ehost-live

Please let me know if you need more or different information.

Thanks!

aurimas

Interestingly, the PDF failed to download for me the first time I tried saving that EBSCOhost page (unfortunately I did not have debugging on), but I am not able to reproduce it since. We've seen some network connectivity problems with EBSCOhost before, so I'll chalk it up to that.

Could you produce a Debug ID when saving the article from http://ccs.sagepub.com.proxy.myunion.edu/content/12/4/307.full.pdf+html ?

CiteEasyLibrarian

Here is the debug ID: D1684257326.

adamsmith

did you ever run through the troubleshooting steps?
http://www.zotero.org/support/troubleshooting_translator_issues

CiteEasyLibrarian

It was number 7! I changed my cookie setting and everything is working now!