Removing a file containing malware from online backup of database.

patinman

When a file stored in Zotero contains malware, I don't know how to get it out of my online storage. My virus checker quarantines the file on my hard drive, but as best I can tell it gets resurrected from the online backup.

I'm on a Mac, so this is actually theoretical malware. It's not causing problems but I still don't want to store it.

The error report Zotero submitted regarding this was #1414200917 .

Thanks

dstillman

Look for the random eight-character uppercase string in the path of the quarantined file (e.g., "25X4HUWU"), paste that into the Zotero search bar in All Fields & Tags mode, delete the attachment item that shows up, and empty the trash. Note that the item could be in any library that you sync files with.

patinman

Thanks, that seems to work!