Cannot read property id of undefined - chrome extension

emijems
Something is wrong with my connector. Standalone won't sync to the server and I keep getting the above error message. I tried to copy and past the error messages, but it doesn't seem to be allowed. Please help, thank you!
  • emijems
    The errors according to Standalone include these:

    [JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

    [JavaScript Error: "NS_ERROR_FAILURE: Failure" {file: "chrome://zotero/content/xpcom/openurl.js" line: 52}]

    [JavaScript Error: "NS_ERROR_FAILURE: Failure" {file: "chrome://zotero/content/xpcom/openurl.js" line: 52}]

    [JavaScript Error: "NS_ERROR_FAILURE: Root node doesn't exist for 'discover' view" {file: "chrome://mozapps/content/extensions/extensions.js" line: 615}]

    [JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

    [JavaScript Error: "NS_ERROR_FAILURE: Failure" {file: "chrome://zotero/content/xpcom/openurl.js" line: 52}]
  • adamsmith
    Dan will want an error report ID after a failed sync:
    http://www.zotero.org/support/reporting_bugs#provide_a_report_id
    not just the copied error messages.
    also, are you connecting to the internet through a system proxy?
  • emijems
    Yes, I have a feeling from past experience that it is the University's system proxy causing the problem, so I will pursue that first. Thank you.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.