Cannot read property id of undefined - chrome extension

emijems

Something is wrong with my connector. Standalone won't sync to the server and I keep getting the above error message. I tried to copy and past the error messages, but it doesn't seem to be allowed. Please help, thank you!

emijems

The errors according to Standalone include these:

[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

[JavaScript Error: "NS_ERROR_FAILURE: Failure" {file: "chrome://zotero/content/xpcom/openurl.js" line: 52}]

[JavaScript Error: "NS_ERROR_FAILURE: Failure" {file: "chrome://zotero/content/xpcom/openurl.js" line: 52}]

[JavaScript Error: "NS_ERROR_FAILURE: Root node doesn't exist for 'discover' view" {file: "chrome://mozapps/content/extensions/extensions.js" line: 615}]

[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]

[JavaScript Error: "NS_ERROR_FAILURE: Failure" {file: "chrome://zotero/content/xpcom/openurl.js" line: 52}]

adamsmith

Dan will want an error report ID after a failed sync:
http://www.zotero.org/support/reporting_bugs#provide_a_report_id
not just the copied error messages.
also, are you connecting to the internet through a system proxy?

emijems

Yes, I have a feeling from past experience that it is the University's system proxy causing the problem, so I will pursue that first. Thank you.