PDF's won't download

jariddle
All of my PDF's are accessible on my desktop Zotero library. However, only some are accessible through my online Zotero library. The only difference I have noticed is the indexing of the PDF's. The files that are accessible online are indexed on my desktop Zotero library. The files that aren't accessible/won't give the option to download the file aren't indexed on my desktop Zotero library. In an attempt to solve this problem, I rebuilt the index on my desktop version. This did not solve the problem. I also tried clicking the arrows to index the individual files. This did not solve the problem either. I attempted using a different browser, re-syncing, and updating my desktop version, but had no luck with any of this. Any idea why I can only download some of the files online when they are all available on my desktop Zotero?
  • adamsmith
    you have file syncing enabled ("Sync" tab of Zotero preferences) and you have enough storage left? ( https://www.zotero.org/settings/storage )
  • jariddle
    I have file syncing enabled - the boxes "sync automatically", "sync attachment files in My Library using Zotero", and "Sync attachment files in group libraries using Zotero storage" are all checked. My desktop version gives a warning that My Library has reached its storage quota, but only details that one of the files wasn't uploaded. However, my online account details that only 17.3 MB of the free 300 MB is used (5.8%).

    I appreciate any insight you can provide!
  • adamsmith
    When you get that warning Zotero stops syncing files - it just tells you which file puts you over the limit. There are two possibilities why that would happen with so much free space left:
    1. The file is really large - e.g. you're (accidentally?) trying to sync a movie or an ISO file
    2. You're trying to sync to a group that is owned by someone else, whose storage quota used up.
  • jariddle
    Hi Adam,

    That's interesting. The online PDFs become unavailable way before reaching the file it says it stops syncing at. In fact, it appears that only the first 15 files on my web-based library are downloadable - however, citations appear after that and again, past the sync stopping spot.

    1. Is there a way to easily find out if I'm accidentally syncing a movie or ISO file? I don't see either of these types in my library.
    2. To my knowledge, I am only syncing from my desktop library to the web-based one. I am also the only one on the account.

    Thanks for the help!
  • adamsmith
    Zotero should tell you which file is putting you over the limit - isn't that the case?
  • dstillman
    In fact, it appears that only the first 15 files on my web-based library are downloadable - however, citations appear after that and again, past the sync stopping spot.
    1) The quota limit applies only to files, so you'd still see all your items even if you were getting the quota error.

    2) The order of file syncing isn't predictable, so if you have a large file, it could prevent other files from syncing, even if other small files could still fit in your remaining space. (Since it uploads more than one file at once, it's possible it would do a few more every time, such that if you kept syncing, it'd upload one or two small ones each time, but no guarantees. In any case you'll want to remove the large file.)

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