CloudMe syncing not been working for a couple of days

AhrenLester · September 19, 2013

Recently the sync between Zotero and CloudMe seems to have developed a problem. It provides this error report:

[JavaScript Error: "no element found" {file: "http://ahrenlester:********@webdav.cloudme.com/ahrenlester/xios/Documents/zotero/" line: 1}]

[JavaScript Error: "no element found" {file: "http://ahrenlester:********@webdav.cloudme.com/ahrenlester/xios/Documents/zotero/" line: 1}]

I have tried changing my password on CloudMe and then updating Zotero's sync password which has solved a similar problem before. Anybody have any ideas on what might be able to fix this? Maybe a delete sync history?

Thanks for the help in advance.

PS: Sometimes when it tries to upload it will show a progress bar briefly before showing the warning error.

PPS: I have also verified with the server in the preferences which has said all is well.

adamsmith · September 19, 2013

Zotero can only do cursory support for 3rd party webDAVs, but if you provide a debug ID covering a failed sync, Dan can likely give you the exact error that CloudMe returns:
http://www.zotero.org/support/debug_output

AhrenLester · September 19, 2013

Just got back in front of my computer and as I read your message I opened Zotero and it seems (so far) to be syncing fully. As it has been down a few days it will take a while to completely sync. But so far looks good. Thanks massively for the help. If it fails to finalise the sync I will send a debug ID.

Thanks again for your help. And you may be happy to hear I have managed to convert several of my colleagues here to Zotero! Superb programme. Thanks for all the work!