Error 1460209220

TTLP
The ID is 1460209220.

Basically I couldn't sync after installing a huge database, but I had something like that before. I tried to empty some trash because I thought I had exceeded my allowance. But that's also not true.

TT
  • dstillman
    How many items, including child items? Is your trash empty?
  • dstillman
    Also, can you provide a Debug ID for a sync attempt that fails?
  • TTLP
    There were lots in the trash - thousands....maybe even more,..

    Debug itself says not responding...
  • TTLP
    Though I see 501255 lines logged in the preference window.
  • TTLP
    And my Areo cursor just keeps spinning... Zotero is consuming a lot of memory from my Windows Task Manager viewing.

    1,615,588K.

    Pretty much have to shut down alot of other applications to feed its busy-ness or crashing-ness.
  • TTLP
    Error Report:

    [JavaScript Error: "The character encoding of the plain text document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the file needs to be declared in the transfer protocol or file needs to use a byte order mark as an encoding signature." {file: "zotero://debug/" line: 0}]

    [JavaScript Error: "NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIWebNavigation.loadURI]" {file: "chrome://global/content/bindings/browser.xml" line: 156}]

    [JavaScript Error: "Error: Empty response from server.Please try again in a few minutes." {file: "chrome://zotero/content/xpcom/sync.js" line: 638}]
  • TTLP
    Report Error ID: 622935692

    I keep getting new ones, seems to recall getting one starting with 2 or 3...
  • TTLP
    Yet another new ID: 1341349934
  • dstillman
    OK, but how many items do you have, exactly? And can you confirm that you've emptied the trash?
  • TTLP
    Items - around 17600

    In trash, still 265 items.
  • TTLP
    Sorry no items in trash.
  • dstillman
    OK, that's just a massive upload that was exceeding various server limits. Try again now.
  • TTLP
    I still have problems - can't search either as it also sends it crashing. My Mendeley is also affected - don't know if that is because I have both plugins in Word. I might now try an overall system backup restore.
  • TTLP
    When it crashes - says XUL Runner is not responding.
  • dstillman
    Is it crashing or freezing? If the latter, how long have you let it go?
  • TTLP
    I am not sure if I know the difference - any command I tried from sync to search, it just freezes whilst my cursor turns and turns, then Zotero says it's not responding - pretty much the same time, everything turns to white.
  • dstillman
    Crashing would mean the program was closing unexpectedly. If it's just not responding, that's a freeze. So you should try letting it go for a little while. If it eventually comes back, provide a Debug ID for a such a freeze. And make sure you've temporarily disabled auto-sync in the Sync pane of the preferences so you can actually tell what's a sync and what's not.
  • TTLP
    Sorry Dan, I am in transit. Based on your description, I would say it's a freeze. And the Debug ID is what I've submitted from the very beginning. Also yes the auto-sync has been disabled - otherwise, it would freeze straight away upon boot up.
  • dstillman
    edited August 13, 2013
    You've actually only provided Report IDs—though you did say you weren't able to submit debug output. If you manage to log a freeze (starting/clearing the debug output right before an operation that causes a freeze, ideally), try to submit it.

    If you're getting a freeze while syncing, the basic answer is that it's almost certainly doing something and you just need to wait longer. Try letting it go when you'll be away from your computer for a while.

    If you're getting a freeze just while searching with auto-sync disabled, we'll need a Debug ID for that to be able to tell you what's going on.
  • TTLP
    I've tried that already Dan, quite a few times.

    Anyhow, luckily a few days before this all went wrong, I did a system wide-back up. So I did a whole image restore. Drastic, but luckily it brought it back to before I did this massive import. Perhaps the lesson is not to do such a massive import.And to have an image back up!!

    Thanks all the same Dan.
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