Buffer overrun when inserting a bibliography in word

ydenieul

Hi everyone,

I am having a trouble with the word plugin and I cannot find any topic related to this so far.
Whenever I try to insert a bibliography thanks to the word plugin, an error message from 'Microsoft Visual C++ runtime library' displays, and says: 'buffer overrun detected!'
then it kills the process. Can anyone help my find out why?

DWL-SDCA

https://www.zotero.org/support/getting_help

More information is needed before your problem can be identified ans resolved.

dstillman

Specifically: http://www.zotero.org/support/reporting_bugs

ydenieul

I finally managed to fix the bug.
It comes from one single quotation. Type of the quotation is "patent". The bug appears when place name is "Los angeles". Amazingly the bug does not appear when place name is another city, such as "New York". I tried to create a new empty quotation of type "patent" and write "Los Angeles" in the place field, and the bug appears.

For reminder, the bug appears when I first insert this quotation into any word document (I'm using word 2000) and then I insert a bibliography. Full error message:

"Buffer overrun detected!"
"A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated".

I am using Zotero Stadalone 4.0.8 on Windows XP.

dstillman

Bizarre, but we certainly don't provide support for Word 2000.

fbennett

@ydenieul:

Can you export the item (with "Los angeles") as Bibliontology RDF, paste the exported data to http://gist.github.com, save as a "Public Gist", and post the URL back here?

With that, plus a note of the style you're using, I can check to see if you are hitting a bug in the citation processor.

dstillman

Frank: Given that no one else has ever reported this, this is almost certainly just a Word 2000 bug.

Rintze

@ydenieul, you could try to disable Word's spelling and grammar checkers. See http://support.microsoft.com/kb/555123

fbennett

@ydenieul: The advice to move on from Word 2000 is good advice. But if you want to post a data sample and the style you're using, I'll be happy to check it against the processor. That way you would have some assurance that it will work after you upgrade your setup.

(Assuming that Rintze's suggestion above doesn't eliminate the error for you.)

ydenieul

Indeed when I disable Word's spelling and grammar checkers the error is fixed!
I also discovered that this bug appears only with style "Chicago full notes" and not "nature" for instance.
If you are still interested I can send you a sample from my item, but as you said it seems to come exclusively from Word and not from the citation processor.
Thank you all for your great help!