Can't sync, error ID 34403354.

smwechsler
I am unable to sync. The red [!] icon says "Error processing uploaded data (Report ID: cd9b96e2)". When I reported it, it gave me ID 34403354.

Possibly relevant: I imported 2 large bibtex files, one 4,937 items and the other 800 items. Is the large size a problem? If so then is there is a way to designate only certain folders for syncing?

I'm on a Mac OS 10.6.8, Firefox 21.0. Thanks for any help.
  • dstillman
    Paste JWPTDX6Q into the quick search bar in your personal library and look at the tags attached to that item. I'm guessing there's one with one or more invalid characters.

    First, if you don't mind, could you right-click on that item, export it to BibTeX (without files or notes), and send the .bib file to support@zotero.org with a link to this thread?

    Next, while it shouldn't be possible to import such characters, and the sync should be made to display a better error message, if you delete that tag and then sync again, it might work.
  • smwechsler
    Dan, that worked! Thanks very much.
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