When editing a note, once every minute or two Zotero reverts to a previous version

joehill

Lately when editing notes on Zotero standalone, I find that once every minute or two, Zotero discards the last 10 or so seconds of my modifications, reverting to a saved version, and places the cursor at the top of the note. So in the middle of writing a sentence I'll find that the first part of the sentence is gone and the last few characters (until I realize the problem) appear at the beginning of the note.

This happens very consistently and makes editing Notes within Zotero practically impossible. I thought it was a problem with syncing, but I turned syncing off and it still happens all the same.

dstillman

This happens with auto-sync off?

Can you provide a Debug ID for this?

joehill

Yes, it's very consistent even when auto-syncing is turned off. I'll provide debug output.

joehill

Debug ID: D2092374658

joehill

I just tried typing a note again and, like clockwork, about a minute into typing, it undid the last few words I wrote and sent the cursor to the beginning of the note. I submitted the debug output immediately after that.

joehill

For some reason it now seems to be happening only when auto sync is on. Yesterday it didn't seem to matter if I turned it on or off. I'll keep you updated if the problem comes back with auto sync off.

dstillman

How about if you enable auto-sync but turn off file syncing?

From your error report it looks like you've been hitting a file sync quota error on each sync. It's possible that that's triggering this. I'll see if I can reproduce that, though I won't be able to look at it for a week or so.

joehill

That may be the problem. When I turn on autosync but turn off syncing for files in group storage, the problem seems to go away. It comes back if I have both autosync and file sync for group libraries turned on. (I don't have sync for my personal library file sync on because it's too big.)

adamsmith

(obviously this is a bug & shouldn't happen, but since you're hitting your storage limit anyway you might as well turn off file syncing.

dstillman

(I think I've offered that advice before, but I realized that file syncing can still be useful if you're in group libraries owned by others, particularly in 4.0, which should continue to sync other group files separately.)

joehill

Thanks for the suggestions. Actually I've upgraded my storage, since I'm currently working on a collaborative project, so this isn't happening any more. (At least not until I add another 2GB of shared files.)