Zotero Integration Error

naseam
I am running Mac OSX 10.5

When I have the Zotero 3.0 application open and try to use the zotero plugin in Word 2010, I get the following error message:

Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again.

When I have Zotero 3.0 closed, the plug in works fine. I would like to have it open though. Is there a solution?
  • Simon
    Provide a report ID after re-triggering the error.
  • naseam
    [JavaScript Error: "[Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/integration.js :: _callIntegration :: line 258" data: no]" {file: "chrome://zotero/content/xpcom/integration.js" line: 258}]
  • Simon
    Can you send the number that you get at the end of the process, instead of the message itself?
  • naseam
    903980606
  • Simon
    You have Zotero Standalone 3.0.3, which is very outdated. Ideally, you should upgrade to Mac OS X 10.6 or later and install Zotero Standalone 4.0.1 from http://www.zotero.org/download/. If you can't upgrade Mac OS X, see https://forums.zotero.org/discussion/26465/#Item_7
  • naseam
    Thank you!! I downloaded Zotero 3.0.8.1: http://download.zotero.org/standalone/3.0.8.1/Zotero-3.0.8.1.dmg

    It has fixed the problem. Sadly, my Macbook was built in 2009 and cannot be updated past OSX 10.5.
  • Simon
    Any Intel Mac can run Mac OS X 10.6, including all MacBooks. Any MacBook built after January 21, 2009 can run the latest version, Mac OS X 10.8.
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