Can't install Word plugin in Windows XP with Word2010.

Report ID: 907583180
Chinese Environment: Windows XP+Firefox 19.0+MS Office 2010 student version:
The following message is shown when I install the Word Plug-in without Word running and then start Firefox everytime:
"Installation could not be completed because an error occurred. Please ensure that Microsoft Word is closed, and then restart Firefox."
However, the add-in of Zotero can be used in Word 2010. How do I remove the message?
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