Standalone not opening after upgrade (32-bit Mac OS X 10.6.8)

ssx6

[Fixed in Zotero 3.0.14.1 -SK]

Hi,

There was a forced Zotero upgrade that occurred yesterday and now I cannot get the Standalone to open (Firefox add-on works). I'm working on a Mac OSX 10.6.8, and I've seen notes that the Standalone doesn't work on 10.5, but this should not be the same problem.

If I try to open Zotero in terminal, this is the error I get:

LSOpenURLsWithRole() failed with error -10810 for the file /Applications/Zotero.app.

Any advice?

Thanks.

dstillman

Have you tried restarting? Redownloading Standalone?

ssx6

Yes, I've tried re-starting and re-downloading Standalone, still won't open.

Simon

Try following these instructions to rebuild the Launch Services database.

ssx6

I tried your suggestion, and re-started the computer again, and still can't open it.

ssx6

Does Zotero use Java? I did the security upgrade of Java that Apple sent out today.

bjsmith

I am having the same problem, same version of Mac OSX. I have not yet installed Apple's "Java for Mac OS X 10.6 Update 13" yet.

Simon

I'm not having any luck reproducing this on my 10.6.8 test system. ssx6: when you tried to open Zotero from the terminal, did you use the open command or try to run the executable directly? If the former, try the instructions from the real-time debug output page and see if there is a more informative message.

bjsmith

I've tried this and get the error "Could not find the Mozilla runtime." (again, this is the Standalone). Mind you, I did not turn on debugging, as I'm not sure how to access that from outside the program itself.

(Also, Simon: if I'm overstepping and you'd prefer ssx6 to respond instead, I can start a new discussion)

Simon

bjsmith: this discussion is fine, since it's likely to be the same issue. Assuming your have Zotero installed in Applications, try the following command in Terminal:

sudo dtruss -f -t open sudo -u "$USER" /Applications/Zotero.app/Contents/MacOS/zotero

If there isn't too much output, you can post it here. Otherwise, please email it to support@zotero.org.

bjsmith

Fairly short:

PID/THRD SYSCALL(args) = return
1533/0x2a75: open("/usr/lib/dtrace/libdtrace_dyld.dylib\0", 0x0, 0x0) = 3 0
1533/0x2a75: open("/dev/dtracehelper\0", 0x2, 0xBFFFD754) = 3 0
1533/0x2a75: open("/dev/dtracehelper\0", 0x2, 0x9) = 3 0
1533/0x2a75: open("/dev/dtracehelper\0", 0x2, 0xBFFFF514) = 4 0
1533/0x2a75: open("/usr/bin/sudo\0", 0x0, 0x1FF) = 4 0
1533/0x2a75: open("/usr/lib/pam/pam_permit.so.2\0", 0x0, 0x0) = 4 0
1533/0x2a75: open("/usr/lib/pam/pam_deny.so.2\0", 0x0, 0x0) = 4 0
1533/0x2a75: open("/usr/lib/pam/pam_opendirectory.so.2\0", 0x0, 0x0) = 4 0

Simon

Huh, that's not exactly the output I was hoping for. Try:

/Applications/Zotero.app/Contents/MacOS/zotero-bin /Applications/Zotero.app/Contents/Resources/application.ini

and see if that actually opens Zotero. If not, try

sudo dtruss -t open /Applications/Zotero.app/Contents/MacOS/zotero-bin /Applications/Zotero.app/Contents/Resources/application.ini

and again post the output here or in an email.

Simon

Never mind. I tracked down the issue. See https://bugzilla.mozilla.org/show_bug.cgi?id=843428 for the technical details. I'm working on a fix.

Simon

This should be fixed in Zotero Standalone 3.0.14.1, available now.

bjsmith

That worked. Thanks!

ssx6

That worked for me too! Thanks a lot!