Zotero 3.0.13 mac standalone crashes when installing word 2011 integration add-on

naoufalmed

Hi,

This is the first time I use Zotero. I'm running Maoc os x 10.8.2 and each time I try to run the standalone Zotero, it asks me to install the word integration add-on; when I accept and inter the admin password, it crashes.

I tried by canceling the word integration add-on, so that I can see at least how the Zotero application looks like ;-). At that moment it asked me if I wanted to install OpenOffice integration add-on (I have also OpenOffice installed); I accepted. This time it finished successfully the installation and I could see the application running. But when I tried to install the Word integration add-on from the Preferences window, it crashes again!

Now I don't know what to do! I tried searching in the forum and I could see that some users had similar issues with older versions, but that have been solved in newer versions.

Simon

Would you mind sending us the crash report? From Finder, select Go->Go To Folder, paste ~/Library/Logs/DiagnosticReports/ into the box, select one or more of the crash reports labeled Zotero, and email them to support@zotero.org with a link to this thread.

naoufalmed

Sure! I do so right now!

Simon

Try this version of Zotero Standalone and let us know if it fixes this issue.

naoufalmed

Hi Simon,

I installed the version you provided two times:

- In the first time, I just replaced the earlier version: The app runs with no problems but when I go to Preferences and try to install the Word integration Add-in, I get the following error:
"Installation could not be completed because an error occurred.

[Exception... "'The file Zotero.dot couldn't be opened because you don't have permission to view it. @[installTemplate:install.m:228]' when calling method: [nsIRunnable::run]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://zotero-macword-integration/installer.jsm :: <TOP_LEVEL> :: line 67" data: no]"

- In the second time I removed the application and its folder in ~/Library/Application Support: When I ran it it asked me whether I want to install Word integration Add-in; I accepted and typed the admin password; no crash this time but it didn't not install it! In the Preferences it tells me that the Word integration Add-in is not installed. When I tried to install it from the Preferences I get the same error as earlier.

Simon

Open /Applications/Utilities/Terminal and paste the following command:

ls -lad /Applications /Applications/Microsoft\ Office\ 2011 /Applications/Microsoft\ Office\ 2011/Office /Applications/Microsoft\ Office\ 2011/Office/Startup /Applications/Microsoft\ Office\ 2011/Office/Startup/Word

then press return and post the output here.

naoufalmed

Here is the output:

drwxrwxr-x+ 177 root admin 6018 13 Feb 11:13 /Applications
drwxrwxr-x@ 12 root wheel 408 6 Feb 22:58 /Applications/Microsoft Office 2011
drwxrwxr-x 113 root wheel 3842 6 Feb 23:02 /Applications/Microsoft Office 2011/Office
drwxr-xr-x 3 root wheel 102 21 Feb 2012 /Applications/Microsoft Office 2011/Office/Startup
drwx------ 4 501 wheel 136 13 Feb 11:20 /Applications/Microsoft Office 2011/Office/Startup/Word

Simon

Your user account can't read or write to /Applications/Microsoft Office 2011/Office/Startup/Word, so even if Zotero installed the plugin, it wouldn't work. I'm not sure what would have caused this, but you can fix it by running the following in the Terminal:

sudo chmod 755 /Applications/Microsoft\ Office\ 2011/Office/Startup/Word

and entering your password when prompted. The Word plugin should then install and operate properly.

naoufalmed

Great! It works now! Thank you very much!