Zotero never completes sync, doesn't throw any error

Cubytus

Hello,

I have an issue on hand where Zotero seems never to be able to complete the sync. I can see the progress bar telling that one file is uploading, but sticks around 24%. However, it doesn't tell what file fails to sync.

It doesn't cause any issue, except using CPU, which becomes a concern as I do run on battery juice for often long periods of time.

Besides, what would cause a given file not to be uploaded successfuly?

dstillman

Can you provide a Debug ID for a file sync, through the stall?

Cubytus

Nothing appeared in the debug log. However, I re-entered the credentials, and got an actual error with ID 1485601970.

What is it?

dstillman

If you're not getting debug output for the sync, you're not generating it correctly. See the linked instructions again. The debug output should be from right before you click the sync icon until it stalls.

However, I re-entered the credentials, and got an actual error with ID 1485601970.

There are no Zotero errors in there. What's the actual error you're seeing when you click the sync error icon?

Cubytus

I got error:

Unexpected file upload status 404 in Zotero.Sync.Storage.WebDAV._onUploadComplete()

New ID is: 1192406441

Debug log at time of failure is:

[code]Could not read 'file:///Users/cubytus/Library/Application%20Support/Firefox/Profiles/5bicsphd.default/extensions/%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D/components/dhIPreProcessor.xpt'.

Could not read 'file:///Users/cubytus/Library/Application%20Support/Firefox/Profiles/5bicsphd.default/extensions/%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D/components/dhIYoutubeTool.xpt'.

Could not read 'file:///Users/cubytus/Library/Application%20Support/Firefox/Profiles/5bicsphd.default/extensions/%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D/components/dhIYTHQChecker.xpt'.

Could not read 'file:///Users/cubytus/Library/Application%20Support/Firefox/Profiles/5bicsphd.default/extensions/%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D/components/dhIYTHQCheckerListener.xpt'.

Could not read 'file:///Users/cubytus/Library/Application%20Support/Firefox/Profiles/5bicsphd.default/extensions/%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D/components/dhIYTLinkFinder.xpt'.

Could not read chrome manifest 'file:///Applications/Firefox.app/Contents/MacOS/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.

[JavaScript Error: "Svc.AppInfo is undefined" {file: "file:///Users/cubytus/Library/Application%20Support/Firefox/Profiles/5bicsphd.default/extensions/%7B340c2bbc-ce74-4362-90b5-7c26312808ef%7D/components/AddonGlue.js" line: 57}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

[JavaScript Error: "aucun élément trouvé" {file: "moz-nullprincipal:{a3701b9b-80ea-0046-950c-acbf6ee8d90b}" line: 18}]

version => 3.0.11, platform => MacIntel, oscpu => Intel Mac OS X 10.6, locale => fr-FR, appName => Firefox, appVersion => 18.0.1

=========================================================

(4)(+0007422): Registering observer for [collection,search,share,group,trash,bucket] in notifier with hash LJ'[/code]

dstillman

Debug log at time of failure is:

You're not doing this correctly. You need to start the debug output before you start syncing. If you had, there would be much output in there (and there's no need to post the actual output here—a Debug ID is sufficient).

dstillman

Unexpected file upload status 404 in Zotero.Sync.Storage.WebDAV._onUploadComplete()

In any case, this indicates a likely problem with your WebDAV server. (Does it pass verification in the Sync pane of the Zotero preferences?) You'll have to talk to your WebDAV provider, but if you provide debug output for the sync I may be able to provide more details.

Cubytus

Seems to be correct now.
Debug has been sent, ID is: D484270146

Error message doesn't tell what file causes it to fail, but from its size, it seems to be the same one.

Both Zotero's server as well as mine successfully pass verification.

dstillman

(3)(+0000001): HTTP PUT of 5EWVTQ4G.zip to
https://****:****@webdisk.ftp83plus.net/zotero/5EWVTQ4G.zip

(2)(+0000054): progressMax has changed from 163910794 to 154782152
for request 'null/5EWVTQ4G'

(3)(+0000000): Upload of attachment 5EWVTQ4G finished with status code 404
A server shouldn't return a 404 for a PUT. That's a large file, so that might be part of what's triggering it, but you'd have to talk to them.