Items in online collections not appearing without workarounds

loenglish

I've been having this problem for awhile. I created a screencast that demonstrates the issue, but basically I am not seeing any items in my online library or collections unless I fiddle with the Library Settings options and refresh the page. This is true on both the Chrome and Firefox (version 17.0.1) browsers, for both my Zotero accounts, and on different computers. The screencast can be found at http://www.youtube.com/watch?v=nncNNZHCdJc . Also, and this is important and I forgot it in the screencast - I am unable to click on an item and see its contents through my online library on Zotero.org.

fcheslack

This may be fixed. Try refreshing without the cache (ctrl-shift-R) and let me know if you get the same behaviour.

loenglish

I just tried that in Firefox on my work computer, and it didn't work. I then cleared out my browser cache and restarted the browsers and that didn't work either. I'm still having the same problems. I'm wondering if I should create a new account(s) and migrate my library into it and then delete this account?

dstillman

Don't create a new account. We'll help you fix this.

loenglish

Thank you!

fcheslack

Sent you an email asking for more information.

loenglish

I didn't get the email - can you resend?