Moving items from group library to main library. PDFs don't come with item.

stevejoslyn

We have a group library set up between a few users of our department. We can all individually add items to the group library, with their Respective PDF attachments. This all works perfectly with access to the entire group collection. However, when users want to take group library entries added by others, and copy them to their own main library, the citations are moved, but not the PDF attachments. Any ideas why?

Thanks in advance.

dstillman

Have they checked their settings regarding what to copy between libraries in the General pane of the Zotero preferences?

Also, to confirm, the people having trouble copying the PDFs can open the PDFs locally on their computers from the group?

stevejoslyn

Hi Dan,

Checked the settings and we all have it set to "Sync attachement files in group libraries using Zotero Storage". It appears that some can copy entries into their own library, and the PDFs follow. But others cannot get PDFs to come with. All settings the same.

And yes, regardless of if they can copy them to their libraries in full or not, they can all still open the PDFs locally on their computer from the group library.

dstillman

Most likely they copied the items already without the attachments. If the same item was copied previously without the attachment (or came from that library but didn't have an attachment when it was copied to the group), dragging it again may not currently copy the attachment. If they already have the item sans attachment in the the target library, delete it, empty the trash, and try again.

If you think that's not case, provide a Debug ID for a drag attempt that doesn't copy the attachment.

adamsmith

There is a setting in the general tab of the Zotero preferences that would affect drag&drop behavior - "When copying items between libraries include..." I think that's what Dan was referring to.

dstillman

Yes, that is what I was referring to—thanks.