Problems with proxies and Zotero in Hein and Jstor

agustinb
Hi everybody,

I use Zotero (3.0.11) with Firefox (17.0.1). Until a week a go I did no have any trouble in Georgetown's netowork using the university proxies inside and outside the university network to save items from Jstor and Hein using the "Save to Zotero" button.

However, I went to a conference and connected my computer to another university's network and imported some citations manually from worldcat and now I cannot see the "Save to Zotero" button neither in Hein nor in Jstor. Strangely, the Save to Zotero button does appear in Amazon and in NyTimes. It also appears if I browse Hein and Jstor using Chrome, what makes me think it is not a network problem. Yet, the "Save to Zotero" button appears in Firefox if I browse Heinonline without going through Georgetown's proxy. (Jstor is dead for good and I can only save the citations using the Ris/Refer files feature).

I tried everything; Resetting translators, removing/adding the Ris/refer Feature, erasing manually some translators, erasing Firefox cache and browsing history, removing cookies, removing add-ons, reinstalling Zotero, disabling and enabling Firefox's Zotero plugin, changing the resolver, etc... Nothings seems to work...

Any ideas?

Thanks,

A
  • adamsmith
    what's a sample article URL you're seeing when you're accessing JSTOR? (The URL as you see it in your address bar, not the stable JSTOR url).
  • agustinb
    In both Hein and Jstor I have the same problem:

    The article I used to test with a search with and without the Georgetown proxies was:

    The Nature of the Firm: Influence. R.H. Coase

    The link that works with Firefox Zotero is:
    http://www.jstor.org/discover/10.2307/765013?uid=3739656&uid=2&uid=4&uid=3739256&sid=21101405843333

    The link that does not work with Firefox Zotero is:
    http://0-www.jstor.org.gull.georgetown.edu/stable/765013?&Search=yes&searchText=Firm&searchText=Nature&list=hide&searchUri=%2Faction%2FdoAdvancedSearch%3Fq0%3DThe%2BNature%2Bof%2Bthe%2BFirm%26f0%3Dall%26c1%3DAND%26q1%3D%26f1%3Dau%26acc%3Don%26wc%3Don%26fc%3Doff%26Search%3DSearch%26sd%3D1988%26ed%3D1988%26la%3D%26pt%3DJournal%2Bof%2BLaw%252C%2BEconomics%252C%2B%2526%2BOrganization%26isbn%3D&prevSearch=&item=1&ttl=18&returnArticleService=showFullText

    In Hein is the same story:

    Working link:
    http://heinonline.org/HOL/LandingPage?collection=journals&handle=hein.journals/jleo4&div=8&id=&page=

    Non-working link:
    http://0-www.heinonline.org.gull.georgetown.edu/HOL/Page?handle=hein.journals/jleo4&div=10&collection=journals&set_as_cursor=0&men_tab=srchresults&terms=%28The%20AND%20nature%20AND%20of%20AND%20the%20AND%20firm%29&type=matchall

    Thanks,

    A.
  • adamsmith
    the problem is definitely your proxy. I believe the 0- proxies should work with Zotero, this was fixed 4 month ago here:
    https://github.com/zotero/zotero/commit/3a3efbc430e370af48a57defd5aa582061bbc53e
    (with a later typo fix here:
    https://github.com/zotero/zotero/commit/b700f3ef5605d5b53bada10474a80584dded0437 )
    Both of these are in the 3.0.11 release that you have installed.

    It's a bit of a drag, but try deleting everything you have saved in the proxy tab of the Zotero preferences (i.e. select the entry/entries - likely it says "Multi-Site" and click the minus button).

    Then restart Zotero and try again. If that doesn't help, this may still be a Zotero bug
  • adamsmith
    in the meantime, you can also connect through the VPN: http://uis.georgetown.edu/software/documentation/vpn/newvpn/newvpn.faq.html
    to avoid all need for a proxy - obviously this is a workaround and we want to get Zotero to work with the proxy.
  • agustinb
    edited December 5, 2012
    I had the proxy tab empty. Perhaps 3.0.11 lost the ability to configure the proxies automatically.

    I need to add some information that might help you. Today I checked my whole database which includes articles I saved connected to Harvard's and Georgetown's networks using previous versions. I do not have a single article saved with an URL containing the Georgetown's proxy (i.e. http://0-www.heinonline.org.gull.georgetown.edu). However, I do have many from Harvard's (i.e. http://heinonline.org.ezp-prod1.hul.harvard.edu). Please correct me if I am wrong, but this means that Georgetown changed something lately.

    Btw: I am in the university's network now and I still have to go through proxies to access Hein and Jstor so I guess the VPN access will not help me much, right?

    Thanks again,

    A.
  • adamsmith
    Btw: I am in the university's network now and I still have to go through proxies to access Hein and Jstor so I guess the VPN access will not help me much, right?
    are you sure? That would be very unusual. What happens if you go right to the resource, not going through Georgetown library, e.g.:
    http://www.jstor.org/stable/40441056
    But yes - if you do need to go through the proxy vpn won't help.

    you have automatic proxy detection turned on in Zotero? (i.e. the box checked in the preferences?)
  • agustinb
    I had automatic detection checked. However I recall having some proxies last year there in that box. Now there were none.

    The link you provided me takes me to the webpage without full access, offering me to buy the article: "Do foreign investors care..." so I guess going through the proxy is unavoidable if I want full access. What I will do is to go the permanent links in Jstor and Hein to save the article in Zotero and then go through the library's webpage and proxies to get full access... It is little bit cumbersome but I think it will work in the meantime.

    I don't know if this has something to do with it, but Georgetown Law changed it's network recently using a software called XpressConnect that enabled 802.1X authenticating us via PEAP. This happened two weeks ago and I do not recall saving articles after that. Yet, I tried the old network that still up, and when accessing the articles through the library, I am still redirected through the proxy and Zotero does not work.
  • agustinb
    One more thing. Please note, as I said before, that when using Chrome and chrome connector I CAN see the "Save to Zotero" in the pages using the proxies. This is why I think it might be a problem of Zotero for Firefox.
  • adamsmith
    Simon would have to take a look at the proxy issue - might be the recent fixes broke something.
  • adamsmith
    this is fixed for the next Zotero version.
    You can either wait for 3.0.12, or you can install the branch xpi, which should be pretty stable right now
    http://www.zotero.org/support/dev_builds#zotero_30_branch
    and revert back to regular Zotero once 3.0.12 comes out.
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