Zotero Sync Server

christophmmeier

On my primary computer (PC, Windows 7, Firefox 16.0.2) I have set "sync automatically" and "sync attachments ... using Zotero".
On my secondary computer (Mac OSX 10.6.8, Firefox 16.0.2) I can see all my references. However, child notes do not contain text and I cannot open attachments ("file not found").
On my Zotero account, I can see my quote (1 GB) and the size of my library (2.6 MB).
A couple of months ago I had received a warning that my free quota (100 MB) is exhausted and I had switched off "sync attachments". Two weeks ago I purchased extra storage and switched "sync attachments" on again. Last week, when noticing the problem, I reset "Restore to Zotero Server" from my primary computer.
Can you help?

dstillman

Start here:

http://www.zotero.org/support/kb/changes_not_syncing
http://www.zotero.org/support/kb/files_not_syncing

christophmmeier

So I take it one by one...
Sync icon is not spinning. "Last sync 4 minutes ago". No icon indicating error.

Files uploaded to Zotero storage:
Example for PDF on computer A (Wernstedt 2007): zotero://attachment/861/
Zotero account / storage: shows the attachment under "Notes and attachments" (title.pdf); under "attachment details" it shows for URL the original URL this pdf has been obtained from.

Is that how it is supposed to be?

dstillman

Zotero account / storage: shows the attachment under "Notes and attachments" (title.pdf)

But is it accessible online? Are the notes visible online?

The point of those articles is that there's no such thing as a sync problem between two computers. There's a sync problem between Computer A and zotero.org or Computer B and zotero.org. You need to figure out which, and then the other computer is (temporarily, at least) irrelevant.

christophmmeier

Child notes for existing items are shown as clickable links, leading to e.g. "https://www.zotero.org/christophmmeier/items/itemKey/ARMCDQN8"

PDF attachments for existing items are not shown as clickable links (merely as text).

Just created a test item with an attached pdf from my harddisk. This is shown as clickable link (e.g. "https://zoterofilestorage.s3.amazonaws.com/7f360..."

dstillman

OK, so do a Reset File Sync History on Computer A. When you did a Restore to Zotero Server—which is not meant for troubleshooting—you wiped out any files you had on the server.

christophmmeier

This does it! Checked last night on computer B - the notes and the attachments (as clickable links) are there.
Thanks for your help!