Word 2010 plugin

korneeldc

Hello everyone,

I've tried every troubleshoot available here on this website, but none could solve my problem, so I hope you guys can help me out here.

I use Windows Vista and Word 2010 Home and Student Version (Dutch). I use the Google Chrome plugin, and the Standalone version of Zotero.

Now I've installed the Word plugin and it IS visible in the add-in toolbar, but when I click "add citation" nothing happens. Sometimes the button does freeze for a second or so.

Could someone help me? Really need to start using a bibliography for my Master's thesis.

Thank you!

korneeldc

Oh and the plugin Zotero.dot is in appdata\roaming\microsoft\word\opstarten\zotero.dot ("opstarten" means "start-up")

Thank you!

AlisonH89

Bump! I have exactly the same problem, help please!

Simon

Start with https://www.zotero.org/support/word_processor_plugin_troubleshooting#communication_error_or_non-responsive_plugin_buttons

Lokdal

Same problem, I have checked the page you proposed Simon. However, most of the hints are for Firefox. Either way, none of these fixed the problem for me.
Any other ideas?

adamsmith

please don't double post:
https://forums.zotero.org/discussion/29434/word-2010-plugin-installed-but-not-reacting/#Item_0