Zotero won't sync 1365296825

solagracia777

Hi,
Whenever I try and sync Zotero standalone I get an error. I read another post regarding this on the forums that maybe related, but that post was regarding the size of a file that was dragged in. To my knowledge I have not dragged in any files to Zotero and I believe I should have plenty of space. I get this message:

[extra output removed — D.S.]

[JavaScript Error: "[Exception... "'A file sync error occurred. Please restart Zotero and/or your computer and try syncing again.

If you receive this message repeatedly, submit an error report and post the Report ID to a new thread in the Zotero Forums.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "[Exception... "'Empty response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "[Exception... "'Empty response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "[Exception... "'SSL certificate error connecting to sync.zotero.org

See http://zotero.org/support/kb/ssl_certificate_error for more information.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "uncaught exception: Invalid response from server. Please try again in a few minutes."]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "[Exception... "'Empty response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "[Exception... "'Empty response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "The service is not available. Please try again later." {file: "chrome://zotero/content/xpcom/sync.js" line: 2356}]

[JavaScript Error: "[Exception... "'Invalid response from server. Please try again in a few minutes.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

[JavaScript Error: "uncaught exception: SSL certificate error connecting to sync.zotero.org

See http://zotero.org/support/kb/ssl_certificate_error for more information."]

I have rebooted my machine, relaunched Zotero. Disabled other plugins in Firefox.
Suggestions?
Thanks,
brandon

dstillman

What happens if you load https://sync.zotero.org in a browser? If you see something other than the text "Nothing to see here.", see the SSL certificate error page mentioned in the error report.

Disabled other plugins in Firefox.

Since this is Zotero Standalone, browser extensions wouldn't make any difference.

solagracia777

I think it has to do with network issues. I sync on my laptop at home. I did get a 'nothing to see here' when I loaded the link. Thanks.