Zotero not saving Factiva news articles


I'm trying to get Zotero to save the newspaper articles that I have collected from Factiva, but they are not saving into my library.

I clicked the save to Zotero button near the url, and a pop up box does appear, so I select all the newspaper articles that i want bibliographic info for, press ok, and nothing saves in Zotero. It is as if, I didn't do anything at all. Why is this happening? Is there a fix?

any help would be appreciated. I saw that there were previous conversations about Factiva and Zotero, but I'm not sure if these have anything to do with my issue.
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