Firefox always crashes when finishing the Zotero conflict resolution pane

gerald
Dear all,

I encounter a problem with Zotero. I have made some changes to ten entries and apparently Zotero could not perfectly sync my changes to the server. Zotero went into the conflict resolution pane. After finishing all conflicts, Firefox always crashes. There is no way that I can finish the conflict resolution, because Zotero always ends up in the conflict resolution loop.

***I made a Zotero debug log: ID is D118741226.***

***The Firefox crash log is:***
Add-ons: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}:0.9.10,isreaditlater@ideashower.com:3.0.0,{3354F302-9928-4b07-B947-82F65A8FF70D}:3.0.2011.nc3,zoteroOpenOfficeIntegration@zotero.org:3.5.3,zotero@chnm.gmu.edu:3.0.8,{5F590AA2-1221-4113-A6F4-A4BB62414FAC}:0.45.6.20100202.1,flatbm@xuldev.org:1.8.1,ubufox@ubuntu.com:2.1.1,langpack-de@firefox.mozilla.org:15.0.1,langpack-en-ZA@firefox.mozilla.org:15.0.1,langpack-en-GB@firefox.mozilla.org:15.0.1,globalmenu@ubuntu.com:3.4,{DDC359D1-844A-42a7-9AA1-88A850A938A8}:2.0.15,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:1.1,{b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.10,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.89,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1,{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:2.1.2
BuildID: 20120908003442
Comments: Firefox crashes when using the conflict resolution pane of Zotero.
CrashTime: 1349195222
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1347385255
Notes: OpenGL: Tungsten Graphics, Inc -- Mesa DRI Intel(R) Sandybridge Mobile -- 2.1 Mesa 7.11 -- texture_from_pixmap
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 718
StartupTime: 1349195140
Theme: classic/1.0
Throttleable: 1
URL: chrome://zotero/content/tab.xul
Vendor: Mozilla
Version: 15.0.1
This report also contains technical information about the state of the application when it crashed.

***The last lines in the Zotero live log are:***
zotero(5): SELECT COUNT(*) FROM items WHERE itemID=?
zotero(5): Binding parameter 1 of type int: 16966
zotero(5): SELECT COUNT(*) FROM items WHERE itemID=?
zotero(5): Binding parameter 1 of type int: 16966
zotero(5): SELECT fieldName FROM fields WHERE fieldID IN (SELECT fieldID FROM itemData WHERE itemID=?)
zotero(5): Binding parameter 1 of type int: 16966
zotero(4): Creator in position 0 hasn't changed
zotero(4): Creator in position 1 hasn't changed
zotero(4): Creator in position 2 hasn't changed
zotero(3): Item 16966 already has tag 5715 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 5018 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 8225 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 8222 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 8223 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 8221 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 8220 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 8227 in Zotero.Tag.addItem()
zotero(3): Item 16966 already has tag 8228 in Zotero.Tag.addItem()
zotero(4): No related items added
zotero(5): Decreasing transaction level to 0
zotero(3): Refreshing item box
zotero(3): Refreshing item box
zotero(3): Refreshing item box
zotero(5): SELECT itemTypeID AS id, typeName AS name, custom FROM itemTypesCombined
zotero(3): Refreshing item box
zotero(3): Refreshing item box
zotero(5): SELECT itemTypeID AS id, typeName AS name, custom FROM itemTypesCombined
zotero(3): Refreshing item box

Thanks for your assistance!
  • dstillman
    Type about:crashes into the Firefox address bar, find a relevant crash (if there is one), follow the URL, and post the Mozilla URL here.
  • gerald
    Hi Dan, thanks for your help.

    The URLs for the crashes resulting from the same problem, are:
    https://crash-stats.mozilla.com/report/index/bp-660859cd-6d14-4252-bba6-46bcd2121002
    https://crash-stats.mozilla.com/report/index/bp-ce8afc04-f530-4b12-9e5d-2306f2121002
    https://crash-stats.mozilla.com/report/index/bp-d9e8793b-0bd4-4381-961c-b13e52121002
    https://crash-stats.mozilla.com/report/index/bp-64399bb5-9bed-4dad-a151-cc2242121002
    https://crash-stats.mozilla.com/report/index/bp-491644d4-afe0-42a7-8620-22bc82121002
    https://crash-stats.mozilla.com/report/index/bp-4a8e7b9b-8b2c-4e28-953e-e210e2121002
  • gerald
    Since this bug seems to involve both, Firefox and Zotero, I also created a Mozilla bug entry:
    https://bugzilla.mozilla.org/show_bug.cgi?id=797709

    @Dan: Do you see any (interim) solution or work-around?
  • gerald
    Today, Firefox 16 was released for Ubuntu and I am happy to tell you that it solved the problem. There was no crash and the conflict resolution could finish. Thanks!

    This issue is solved.
  • perezxolote
    Hi,
    i have *exactly* this problem on Zotero standalone in Ubuntu, and it has not been corrected by any update. Any suggestions?
  • dstillman
    perezxolote: Provide crash reports, as above.
  • perezxolote
    Thanks for the diligent answer. I would be glad to, but there is no adress bar in Zotero Standalone so: could you tell me how to get those reports?
    best,
    Adrián
  • dstillman
    edited November 4, 2012
    Oh, sorry, missed that this was Standalone. Since this was a Mozilla crash, you'll need to wait for the next Zotero release, which will include the latest Mozilla code. 3.0.9 will be out within the next couple weeks.
  • perezxolote
    Ok, thanks. I guess I can live with that. For other people having this issue, found following workaround: resolve sync-conflicts in Zotero-Firefox (of course loading the same Zotero-database with equivalent Zotero-version in Firefox). As far as you don't get a new conflict, you can continue your work in the standalone version.
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