Trouble using off campus proxy

Zotero cannot download from subscription databases when off campus. On campus it works fine. But when I log in to the Univ. of CT vpn (virtual private network), the firefox browser works fine for searching the library databases but zotero sends an error message when I try to download - and there is a padlock where the download icon should be. (Note: I also have an account at the U. of Oklahoma which works absolutely fine).

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