file synch failing (Report ID 726917438)

Bill A

Hi, I've been using zotero for over 5 years, and my synch at work stopped working properly this week. I can't download the files I uploaded from home from inside my firefox browser. They are loaded properly in zotero's "my library," so they are getting uploaded

I've tried several fixes from this forum (eliminating read only attributes of the folder, forced synchs, etc)

When I manually force a synch, all the uploads go properly from work, but downloads progress through about 115 to 120 files of 567 needing download, at which point the synch stops. Each re-synch attempt shows the same 567, and 0% progress.

I get the message: Component returned failure code 0x80004005 (NS_ERROR_Failure) [nsIfile.isfile]

I submitted an error report: Report ID 726917438

Any ideas?

Thanks,

Bill

dstillman

If possible, you should upgrade Firefox. You're still on 9.0.1, which is outdated. That probably won't help here, but it's the first thing to try. You're getting a generic filesystem-related error that may have changed in more recent versions of Firefox.

dstillman

(If you can't upgrade Firefox but can run other software, you could also try downloading and syncing with Zotero Standalone, which has the more recent Mozilla framework built in and will share your existing data directory by default.)

Bill A

Thanks Dan, I'll see what our IT guys will allow...my work computer is a US Govt machine and we have a zealous info assurance section that says no to at least 99%(of my!)requests.

Bill