Zotero Start Up Error - Please Help

kwwalker

I am hoping someone will respond to this. I cannot access zotero at all at the moment. This is the error it is running into:

Timestamp: 6/26/2012 11:39:48 AM
Error: Zotero is not defined
Source File: http://www.zotero.org/static/js/zotero.1316822452.js
Line: 18


When I explore the error, firefox opens a page of code and highlights the following scripts:

"Zotero.pages.base.init();"

"Zotero.pages = { "


Any ideas how to fix this? I would think everyone is having this problem if it is in the script, but no one else seems to be posting on the issue, so I really have no idea what's going on.

adamsmith

when you say "cannot access zotero" - what exactly do you mean? Your library on zotero.org? Or Zotero locally?
In the latter case, please provide details on your set-up (Zotero version, OS etc.).

kwwalker

the local add-on will not start up. I get the message:

"There was an error starting Zotero"

kwwalker

I am on Windows 7, zotero 3.0.7

fcheslack

Those errors are from zotero.org, not the add-on. They are unrelated to your problem.

kwwalker

well, i just uninstalled my zotero add-on and attempted to reinstall after a browser restart. I received the message:

"Zotero could not be installed because Firefox cannot modify the needed file"

So it would seem that there is a problem with my firefox, or some local network settings possibly?

adamsmith

yeah - that sounds like a network or a permission issue - most likely Firefox, maybe Windows related
see here
http://forums.zotero.org/discussion/20163/
and here:
http://forums.zotero.org/discussion/18500/

kwwalker

I just spoke with the network administrator and there have been no changes to the settings. I have also not changed any settings within windows or firefox. i am at a loss here. I carried out the methods outlined with the discussions posted here and no go.

dstillman

Yes, that's a Firefox/system issue, not a Zotero one.

This might be due to security software on the system or a corrupt Firefox installation.

kwwalker

Well, switching my firefox profile seems to have worked. However, does anyone know how I can move my bookmark and other preferences over to this new profile?

Thanks

kwwalker

Okay, I just figured it out. For some reason, my temp files within my work computer's roaming profile, were all of a sudden marked "read-only." This was preventing Zotero from access and overwriting files. Once I changed that setting, everything worked. Incidentally, I was also able to find the profile folders, which allowed me to change the "read-only" settings for my original profile. I am guessing that our security software made the changes to the temp folders.