Error message after syncing

lfaulk
Error message ID 839791621

Have tried syncing severeal times over the past 2 days but always get an error message
  • dstillman
    [JavaScript Error: "[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.isFile]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/storage.js :: _deleteExistingAttachmentFiles :: line 1319" data: no]" {file: "chrome://zotero/content/xpcom/storage.js" line: 1319}]"
    Can you restart Firefox and provide a Debug ID for a sync attempt that produces this?
  • lfaulk
    The Debug ID is D1080980489
  • dstillman
    Try disabling your other Firefox extensions and, if that doesn't help, any security software you have installed, which might be interfering with Firefox's (and therefore Zotero's) ability to access the filesystem.

    You can also try installing Zotero Standalone and syncing from that. (It will share your existing data directory by default, so you would just need to install it and click the Sync button.)
  • lfaulk
    thanks, problem solved
  • lfaulk
    I have problem synching from my Zotero standalone, this is the ID 579715047.
    Thanks for your help
  • lfaulk
    It seems to have resolved :)

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