Zotero works, but Firefox window automatically closes "Installing Zotero Word for Mac Integration"

mmilles
I tried checking the last post, but my problem seems to be different. My Zotero works fine, but every time I try to open a Mozilla browser, I get the error message "Installing Zotero Word for Mac Integration" and it automatically closes the Mozilla browser on me, so I can't use Mozilla at all.

I have tried un-installing and re-installing the latest version (12.0) of Mozilla and that doesn't make a difference. I've tried sending error reports to Mozilla but haven't heard back front them. I also tried disabling all my add-ins (including the Zotero Word for Mac Integration) but that doesn't make a difference.

This is my crash info:

AdapterDeviceID: 0x 126
AdapterVendorID: 0x8086
Add-ons: zotero@chnm.gmu.edu:3.0.3,zoteroMacWordIntegration@zotero.org:3.5.2,{972ce4c6-7e08-4474-a285-3208198ce6fd}:11.0
BuildID: 20120420145725
CrashTime: 1336870268
EMCheckCompatibility: true
Email:
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1335744557
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 126GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 227
StartupTime: 1336870265
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/12.0/whatsnew/?oldversion=rv:11.0
Vendor: Mozilla
Version: 12.0

Any ideas? Thank you!
  • Simon
    Open Firefox in safe mode and uninstall Zotero Word for Mac Integration. Then install the Zotero Word for Mac Integration 3.5.4, which shouldn't have this issue.
  • bilbaena
    Your advice is a good idea, however, Firefox is essentially frozen while trying to do the "Installing Zotero Word for Mac Integration." After a few seconds of trying to install, Firefox closes.

    There is no way to open Firefox in safe mode unless you can do this initially.

    For those of you who are struggling with how to do this, try the following link.
    This method has you use Terminal and type one line of code and then Firefox will INITIALLY start in safe mode.

    http://www.technipages.com/start-firefox-in-safe-mode.html
  • Simon
    From the page I linked to above:
    Note: You can also start Firefox in Safe Mode by holding down the option key while starting Firefox.

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