Cannot buy additional zotero storage - server error message

teresa michals

When I try to renew my additional storage for my Zotero account I receive the message "Server Error. Something went wrong processing your request."

Have contacted the digitalstorage contact at bottom of order but received no reply.

fcheslack

At what step in the process do you get that error? (What url/form submission?)

fcheslack

Should be fixed.

teresa michals

Thanks much. The storage purchase is fixed now.

One small problem remained. I wanted to automatically renew, but the google checkout page indicated that I would get the institutional discount this year (I am faculty from George Mason), but that subsequent years would be without the 20% discount. I don't know if that representation is accurate or not, but I decided to do it year by year in case the automatic renewal would not subtract the 20%

fcheslack

If you still qualify it will still be discounted. The way google checkout subscriptions works though we have to show the maximum amount you would possibly be charged.

gwmaui

I'm unable to renew my account -- no checkout button, and the "Terms of Service" link takes mt to an error page saying "www.digitalstorage.org" is not working. Been that way for past couple days.

fcheslack

What do you see on the right side of https://www.zotero.org/settings/storage where the "Buy with Google" button should be?

gwmaui

At the time, I saw nothing. But since I revalidated my email, and went back to standard 32-bit FF15 (I was using 64-bit Waterfox, which has plugin issues) I saw the "Buy..." and was able to renew.