only classic view works

roypeled

in the MS Word add-in, if I click "zotero insert citation" I get this dialogue box where I can just begin typing some data and it pulls the relevant sources and lets me pick, but if i do pick, still the footnote will only say "{citation}" and not update, while if I click "classic view" and then choose the source it works nicely.
?

adamsmith

does it matter which citation style?
Can you create an error report ID?
http://www.zotero.org/support/reporting_bugs

roypeled

But it doesn't realy create an "error" so I don't think the error report tool will produce anything useful.
I can say the following - I am using Zotero standalone with MS word plug in on MS Office 2010, Windows XP SP3.
When I click "Zotero Insert Citation" in the add-in ribon in Word, a small dialogue box opens, where I can begin typing letters from a source, and it auto-completes options. When I double-click an option, it will add "{citation}" in the footnote in the document, but nothing other than that, i.e. the acutal information about the source won't appear there. However, if once I get this dialogue box, I click on the Z logo and choose "classic view" everything works nicely.

roypeled

Forgot to add - when I choose from the list (where options load as I type in the box/field) the name appears in the box, but then when I hit enter and the "{citation}" added in the footnote in the document itself, what I see in the box will turn into "" (within the light blue oval).

adamsmith

I understand the problem.
Error reports don't just contain things that pop up as errors visibly for the users - they also pick up things that go wrong under the hood - so if you can create an error report ID, please do.
Also, see my question about citation style - does switching to a different style - say American Psychological Association - help?

roypeled

Oddly enough I tried to reproduce it again this morning and everything worked super.
But now it happened again, and then I took an error report, Number - 193719203.
It occurred both with Bluebook law review(2) and Bluebook 19th edition (incomplete). Need to install others to see about them.
Thanks again,
Roy

adamsmith

I'd be particularly interested if this also occurs in styles that don't create footnotes (I realize you don't need those, this is for troubleshooting purposes).

roypeled

dunno what to say, I opened a new document and tried with APA and it worked nice, but then I tried inthat document with Bluebook and worked nice too. Could it have something to do with the specific Word Document I am working on?

adamsmith

absolutely, yes.
Run through these:
http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents