Upgrade StorageUnable to synchronise or update Zotero account (storage problems)
When I try to synchronize my Zotero library with my library as held in storage, I get an error (ID:1265935665).
When I went to look at my Zotero account, I found that it indicated that I only had 100Mb storage, and that expired on 24th February 2012. I am puzzled by this as I actually renewed storage (5Gb) on 20th February 2012, and have a receipt from Google Checkout for this transaction.
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Hello DR ALASTAIR M D GEMMELL,
Thanks for buying from Corporation for Digital Scholarship, using Google Checkout! Corporation for Digital Scholarship will charge your order soon.
How do I check on this order?
Get up-to-date information about order no.404297441001001
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Order date: 20 Feb 2012 10:04 GMT
Google order number: 404297441001001
Delivery Status Qty Item Price
Digital delivery 1 Zotero Storage - 5 GB Zotero Online Storage USD60.00
1 Zotero Storage - 5 GB Zotero Online Storage Subscription (You will be charged the amount you pay today once a year to maintain the storage ...
icon Subscription Details: You will be charged USD63.00 per year. Starting 20 Feb 2012.
USD63.00 per year
Tax : USD0.00
Total:
USD60.00 now
USD63.00 per year
Paid with: MASTERCARD xxx-1591
I presume that this is the source of the problem, but I have no idea what to do to restore my account and my storage. I have twice tried to contact Google Checkout about this, but have had no response. Is there any procedure I can follow to get this matter resolved?
When I went to look at my Zotero account, I found that it indicated that I only had 100Mb storage, and that expired on 24th February 2012. I am puzzled by this as I actually renewed storage (5Gb) on 20th February 2012, and have a receipt from Google Checkout for this transaction.
Google Wallet
New! Google Checkout is now part of Google Wallet. Google Wallet makes buying easy with one wallet for online, mobile and in-store shopping. Learn more
Hello DR ALASTAIR M D GEMMELL,
Thanks for buying from Corporation for Digital Scholarship, using Google Checkout! Corporation for Digital Scholarship will charge your order soon.
How do I check on this order?
Get up-to-date information about order no.404297441001001
Problems with this order?
Contact Corporation for Digital Scholarship
Shop confidently
Search for products using Google Product Search.
Google Checkout Button
Order date: 20 Feb 2012 10:04 GMT
Google order number: 404297441001001
Delivery Status Qty Item Price
Digital delivery 1 Zotero Storage - 5 GB Zotero Online Storage USD60.00
1 Zotero Storage - 5 GB Zotero Online Storage Subscription (You will be charged the amount you pay today once a year to maintain the storage ...
icon Subscription Details: You will be charged USD63.00 per year. Starting 20 Feb 2012.
USD63.00 per year
Tax : USD0.00
Total:
USD60.00 now
USD63.00 per year
Paid with: MASTERCARD xxx-1591
I presume that this is the source of the problem, but I have no idea what to do to restore my account and my storage. I have twice tried to contact Google Checkout about this, but have had no response. Is there any procedure I can follow to get this matter resolved?
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fcheslackYou appear to be syncing to two separate accounts, the second account being alastairgemmell. For future reference you can email storage@digitalscholar.org to resolve storage issues.