Update of Word plugin fails

michael-keizer · February 12, 2012

I am trying to update my Word plugin to the latest version, but I continually get the following message:

"Installation could not be completed because an error occurred. Please ensure that Microsoft Word is closed, and then restart Firefox."

I get the same error message if I try to reinstall the plugin after having uninstalled it completely.

I have uploaded an error report, number 2011308562.

Any help would be greatly appreciated.

Thanks,
Michael

Simon · February 12, 2012

There are a bunch of other errors in that report, but no Zotero errors. Try generating another report ID immediately after re-triggering the error, either by restarting Firefox or by clicking the "Install Word Add-in" button in the Cite pane of the Zotero preferences.

michael-keizer · February 27, 2012

Thanks, Simon; the problems seem to have resolved themselves.