sync errors from mac zotero v2.1.8

doctorproctor
Our shared computers in our institution are running pre-v3 Zotero, with no possibility of easy upgrade (but I can pressure them if needed!). The Macs run 2.1.8, PCs 2.1.10. Occasionally our students use these shared computers for a Zotero assignment: they'll launch Firefox and enter their Zotero accounts under Prefs > Sync to access our group library.

What we're finding is that the PCs sync fine, but the Macs don't; three error reports have been sent your way (1449273909, 940842831, 226887524), from three separate Macs all running same version apps. Specifics seem to be below: the collection in question seems to have nothing wrong with it as far as we can tell on our end.

Would sure appreciate your help!

Thanks,

Jim

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Transaction in progress in Zotero.Sync.Server._checkSyncUser
[JavaScript Error: "uncaught exception: Invalid item URI 'collections/4TQC449R' in Zotero.URI.getURIItem()"]
[JavaScript Error: "Transaction in progress in Zotero.Sync.Server._checkSyncUser" {file: "chrome://zotero/content/xpcom/sync.js" line: 891}]
  • dstillman
    edited February 9, 2012
    Sorry, we're not able to support old versions (and particularly something before 2.1.10). The most likely outcome would be that it was due to a bug that we've already fixed, which would mean they would need to upgrade anyway.
  • doctorproctor
    Okay, will pressure our IT folks to upgrade...I guess it's difficult during school semesters!...

    Jim
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