Urgent!!! Failed to update the document after upgrade, pls help!

smoother

Hi there,
Take a look at the errors:

Sometimes said:
Zotero experienced an error updating your document.TypeError: this.registry.citationreg.citationById[c[0]] is undefined.

Sometimes said:
Zotero experienced an error updating your document.TypeError: text is undefined.

I could update my document last night, but failed after i upgrading my Firefox to 10.0, and maybe also the Zotero to 3.0.1 and Zotero Word Windows Integration 3.1.5. I am using Windows 7 (Home Pr.) and Microsoft Office Word 2007.

I felt deadly frustrated that problems always come out after the upgrades. This is, at least, the third time!
And it is very disappointed now as i really need to hand in my long document (35,000 words with huge number of citations)several hours later!

Any help will be greatly appreciated!!!

adamsmith

I'm surprised that error is still around - shouldn't be.
Try running through these:
http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents

dstillman

Save a backup copy of the document, provide a Report ID, and then try these steps:

http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents

smoother

Thank guys,
Report ID: 64889987

adamsmith

still try the debugging steps, though.

fbennett

@smoother: Every instance of that error that I have seen reported to the forums in the past several months was cleared successfully by opening a fresh document, copy-pasting the text of the problem document into it, and then clicking refresh in the new document.

While it is possible that you have run into a new issue, I would try that step first. If it doesn't work, go through the steps linked by adamsmith, and then report back if there are still problems.

smoother

Thank you guys!
That's kind of relief.
I tried two methods:
1) followed the debugging steps in here(as adamsmith and Dan mentioned): http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents, actually the step 8 was the helpful one, and isolated a multiple citation, deleted it, and now the document can be refreshed and updated, though I still don't know what's wrong with those references in the multiple citation.

2) As fbennett said, copy all the content to a new created .docx file and refreshing just worked without deleting the problematic multiple citation mentioned above.

PS: method 2) get me into anther issue which is the format of the content was changed including line spacing, font, and track changes. I used ctrl + F3 to cut and ctrl + shft + F3 to paste. I wonder if you have any perfect solution for this cut and paste, and I'm still google it for solution.

Thank you very much!

akinto2

It worked to cut it in half. Thanks!