Invalid output from server

bananaslug5

I have Firefox 5.0, Zotero 2.1.10, Word for Windows Integration 3.1.4, and OS Windows 7 running on HP Paviliondv63236nr laptop. It has all been running fine since I set up a new laptop in March 2011.
Just now I found an exclamation mark in a red circle next to my sync arrow. When I mouse over the sync arrow I find last sync was 15 hours ago. When I click on the exclamation mark I get this message.


The following errors have occurred since starting Firefox:
[JavaScript Error: “[Exception... “’Invalid output from server (Report ID:
a733a6b66e)’ when calling method:
[nslDOMEventListener::handleEvent]” nresult: “Ox8057001e
(NS_ERROR_XPC_JS_THREW_STRING)” location: “<unknown>” data: no]”]


I followed instructions and submitted the error report. Report ID 1796132250
Then I followed instructions and am writing in the forum.

I did try a shutdown and restart of Firefox, but it made no difference. What do I need to do to get my Zotero backing up again?

Thank you.

dstillman

There's an issue with one of our database servers, affecting a subset of users. We've contacted Amazon and are waiting for a fix.

bananaslug5

Thank you. Any idea of timeframe?

dstillman

Possibly 4-5 hours, hopefully sooner.

dstillman

This is now resolved. Sorry for the inconvenience.

bananaslug5

Thank you. It's all set on my end. Sync is up to date.