article couldn't be saved

Gitty K
I have suddenly problems saving articles. The little icon in the address bar shows up, but when I click on it, I get the message "Article can't be saved..."

Here are two example URLs:
https://emedia1.bsb-muenchen.de/han/5008/ejw.sagepub.com/cgi/reprint/10/3/261
http://emedia1.bsb-muenchen.de/han/25498_0/sp.oxfordjournals.org/cgi/reprint/1/1/4
  • Gitty K
    this one seems to work
    http://caliber.ucpress.net/doi/abs/10.1525/srsp.2004.1.3.32
  • dstillman
    Those are different sites, so one is unrelated to the other.

    Have you ever saved from the bsb-muenchen.de site before? Those links require a login, so we can't test them, but the only errors I'm seeing for that domain in the logs are from the Embedded RDF translator, which is probably not going to be useful. Is there a site translator that you expect Zotero to use?
  • Gitty K
    I've just tried accessing the first of the above articles through a different library:
    https://webvpn.uni-leipzig.de/+CSCO+dh756767633A2F2F66632E626B7362657177626865616E79662E626574++/cgi/reprint/1/1/4
    (also login secured) It didn't work either.

    I can't tell you which site translator Zotero should use. I'm just a normal user without any particular computer skills. I was just flagging a problem.
    The links above are from major publishing houses (Sage, Oxford Univ Press) so I don't understand why they would pose a problem.
  • dstillman
    No, the links are from a library site, not publishing houses. The library site may be proxying publishing sites, but unfortunately there's no way for Zotero to automatically work with an arbitrary proxy server/VPN.

    You didn't answer my question as to whether you ever saved from that site before, but I'm guessing the answer is no and that it's simply a case of the library using a proxy server that Zotero doesn't support. Zotero supports EZproxy servers and other proxy servers that keep URLs and content more or less the same. When the URLs change as much as they do in your example, it's difficult to support a translator architecture like Zotero's, at least without a lot of custom work. The only reason you're seeing the save icon at all is because there's Embedded RDF in the pages, but that's not really meaningful.

    uni-leipzig.de looks like it might use the same proxy server as the BSB site.

    If we had a test login to one of these sites, we could look into supporting it, though that depends on how exactly it works. We don't want end users' login information, though, so we'd need the library or university to provide us with a test account by e-mailing support@zot.....org.

    While this may not bode well for automatic saving for you anytime soon, you should be able to at least use "Export to EndNote"/"Export to RIS"-type links, when available, to import individual articles into Zotero.
  • Gitty K
    thank you for this comprehensive information. I had read about the proxy issues but thought I had a different problem as the save icon appeared.

    I will email these and some other libraries.
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