Recurring error when moving item

jean.seurin

I'm bumping into a recurring error: can't move an item from a folder to another.

Here's the error Report ID 451153899

and the stacktrace:

[JavaScript Error: "Translator with ID dedcae51-073c-48fb-85ce-2425e97f128d already loaded from "Archive Ouverte en Sciences de l'Information et de la Communication (AOSIC).js"" {file: "file:///D:/DOCUMENTATION/LOGICIEL%20ZOTERO/translators/Archive%20Ouverte%20en%20Sciences%20de%20l%27Information%20et%20de%20la%20Communication%20(AOSIC).js" line: 0}]

[JavaScript Error: "Translator with ID 8082115d-5bc6-4517-a4e8-abed1b2a784a already loaded from "Copernicus.js"" {file: "file:///D:/DOCUMENTATION/LOGICIEL%20ZOTERO/translators/Copernicus2.js" line: 0}]

[JavaScript Error: "Translator with ID 951c027d-74ac-47d4-a107-9c3069ab7b48 already loaded from "Embedded Metadata.js"" {file: "file:///D:/DOCUMENTATION/LOGICIEL%20ZOTERO/translators/Embedded%20RDF%20Dublin%20Core%20Metadata%20Initiative.js" line: 0}]

[JavaScript Error: "Translator with ID 951c027d-74ac-47d4-a107-9c3069ab7b48 already loaded from "Embedded Metadata.js"" {file: "file:///D:/DOCUMENTATION/LOGICIEL%20ZOTERO/translators/Embedded%20RDF.js" line: 0}]

[JavaScript Error: "Translator with ID c41c9c66-8540-4216-b138-7c00532748c9 already loaded from "Gulag Many Days, Many Lives.js"" {file: "file:///D:/DOCUMENTATION/LOGICIEL%20ZOTERO/translators/Gulag%20Many%20Days.js" line: 0}]

[JavaScript Error: "uncaught exception: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFileInputStream.init]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://zotero/content/xpcom/translation/translator.js :: <TOP_LEVEL> :: line 304" data: no]"]

The scenario is the following:
- opening FF
- moving an item to a folder
- checking the Error Report: the stacktrace is already as above
- click anywhere and Zotero just crashes (nothing added to the stacktrace)

NB : all the files indicated in the above errors haven't been touched.
As for the the last error NS_ERROR_FILE_ACCESS_DENIED that seem most likely to be the problem, I can't even find any file named translator.js or nsIFileInputStream.init

thanks for any help
Jean

dstillman

The 'translators' directory within your Zotero data directory appears to be corrupted or have incorrect permissions. Either fix the permissions or rename it (saving the backup for possible debugging) and let it be recreated on a Firefox restart. Security software on your system could also be interfering.

jean.seurin

thanks Dan, I let FF recreate the translators folder and everything seem to be back to normal. Great!

Can you just elaborate a little on what is this folder that is automatically generated? Or point me to the documentation? that'd be awesome.

cheers