pdf link fails to open actual pdf

New to zotero so apologize if I'm being dumb.

Most of the time, when I click on the pdf link online it just opens a dialog screen about the pdf entry rather than the actual pdf. I've never got it to work by just clicking on the pdf if it's the parent item the self, and only rarely when the pdf shows up at the bottom of the screen after clicking on the parent item. From the amount of storage space used it appears most pdfs have uploaded. I get no error message.

Thank you,

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