Syncing again taking long time
I understood that syncing was going to get much better earlier this year when there were some architecture changes made, but I am still seeing very long sync times on pdf files. Is there an issue with load? Some other problem? Once upon a time the guidance was NOT to exit FF as one would lose one's place in the queue. Is this the best advice?
Syncing data and syncing files are separate processes. During the latter, there's a progress bar that shows file transfer progress on hover.
If this is a recurrent problem, I'd like to request a sync lockout feature, so that sync does not happen when I am interacting with Firefox.
If you're bothered by that you can just turn off automatic syncing and do it manually or you can use standalone.
I'm using the standalone product. When I initially started trying to sync these citations, I got an error due to long tags. I went through the resulting dialog boxes and split (and sometimes eliminated some) tags. That seemed to resolve things, and I haven't seen any errors since. However, my sync has been running for days. I tried quitting and restarting on Sunday (I believe that was after 2-3 days of syncing). At that time, I restarted my computer and reopened the standalone product. I believe the green arrow was spinning when I opened it, and I've let it run since then (i.e., Sunday at around 4 pm). When I hover over the arrow it says "Getting updated data from sync server."
Any thoughts? What should I do next?
(We're working on ways to improve syncing of extremely large libraries, but that's still a little ways off.)
I also emptied a good number of items from the trash in both my local library and one of my group libraries.
Sorry about trying to throw all that at your servers. It sounds like that should help resolve it. How long would you expect the sync to take (i.e., when should I assume things aren't going well)?
I've cleared your previous upload attempt from the sync queue, so if you try now it should go through pretty quickly.
I'm not sure if this is related to this last problem or not..seems like it might be independent.
After I click OK, it appears to go back to syncing. Then it throws up a dialog box indicating that I need to do conflict resolution on items between the local and remote objects. I've gone through 3 cycles of this, and the items to work through are less each time (first 29, then 25, now 24) but they appear to be the same items again and again. Any thoughts?