Error shortly after starting sync

nhowe

Hi. I tried disabling all add-ons, but am still getting an error message when I try to sync.

ID: 1462313260

Thanks.

adamsmith

what does the error say?

dstillman

JavaScript Error: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.isFile]" {file: "chrome://zotero/content/xpcom/sync.js" line: 871}

That's a generic error. Restart your computer and try again. If it still happens, try disabling any security software you're running.

nhowe

Will do.

nhowe

Restarted computer and disabled all security software. Still getting:

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.isFile]

dstillman

Right-click on your Zotero data directory—the 'zotero' directory itself—and select Properties, and make sure "Read-only" isn't checked.

nhowe

"Read-only" is checked. Uncheck it, I assume?

adamsmith

yes - obviously Zotero needs to be able to write to the directory to sync.

nhowe

It is obvious. I can't imagine how it was checked in the first place.

nhowe

I have tried several times to uncheck "read-only" but each time it reverts to "read-only" status. I also tried changing the "read only" status of each sub-folder and file within the directory, but the same thing happened. Getting same error, obviously.

dstillman

Windows does some weird things with that flag. Can't help you there, but that's your problem. Try above that directory.

nhowe

Thanks.

nhowe

Hi. I fixed the folder accessibility problem, but I'm afraid I still can't sync. (Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.isFile])

The problem seems to be with file syncing. I set the preferences to sync data only and everything went just fine. Any ideas? Thanks, Nick

dstillman

Given that you're still getting the same error, what makes you say you fixed the problem? Are you positive that Read-only is now unchecked for all files?

Provide a Debug ID and I might be able to tell you the specific file in question, but it's highly unlikely that this is a problem in Zotero.

nhowe

Yes, read-only is now unchecked for all files. The debug ID is D557558327.

dstillman

OK, can't tell you the specific file, but this (and perhaps the "Read-only" problem originally) is likely due to something on your system—e.g., maybe the security software is still interfering, maybe there's something weird with the filesystem. The error it's getting isn't even for a write, just for testing whether a particular file is a file or a directory.

nhowe

Thanks. I'll go back to my college's IT people and see if they can help me figure this out. After spending hours and hours trying to fix this, I'm fed up.