Zotero Renewal

aicohen

Hi all,

Perhaps someone can help answer this question. I had signed up for extra storage a year ago thinking that I would need it to store all of my citations. I realized that my account has remained far below the limit for free storage of 100 MB. I received an email from Digital Scholar asking me to renew my account, but there is no option for me to renew it as a non-paying customer. They said that they will suspend my account if I don't pay in 30 days and delete my files. I cannot get in touch with the people at Digital Scholar who handle Zotero renewals...there is no contact information and the people do not respond to my emails. How can I continue as a non-paying subscriber without getting my account deleted? Thanks in advance for your help.

Nandi

adamsmith

They really should answer you, but what's going to get deleted is your 1GB zotero storage account, not your Zotero account - i.e. you'll automatically continue as a non-paying user and will most likely not notice any changes.
They should also clarify this in their e-mail.

ajlyon

Yes-- your files under 100 MB will be untouched. Sounds like bad wording. I'm not sure precisely what happens with files over the paid amount-- not sure they are deleted outright, but someone official would have to clarify.

aicohen

Thank you! this is super helpful!