MS Word Plugin Crasing Firefox 4

rae3
Hi, up until today my MS Word plugin had been working perfectly. Now, whenever I click the button to add a citation, Firefox immediately crashes. I am running the most up-to-date versions of Firefox and Zotero. Any advice on how to solve this?

Thanks,

Richard
  • Simon
    What operating system and version of Word? Are you sure you have the latest version of the Zotero WinWord Integration plug-in? What is the report ID from your last crash? (You should be able to go to about:crashes and copy and paste the first ID in the list.)
  • rae3
    The operating system is Windows 7, and it's Word 2010. I'm pretty sure I have the latest versions, but I will reinstall to be sure. He is the top part of the error report:

    AdapterDeviceID: 68c1
    AdapterVendorID: 1002
    Add-ons: adonis.cuhk@gmail.com:1.5,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,https-everywhere@eff.org:0.9.5,zoteroWinWordIntegration@zotero.org:3.1,{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}:4.1,zotero@chnm.gmu.edu:2.1.6,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0
    AvailableVirtualMemory: 3935002624
    BuildID: 20110318052756
    CrashTime: 1303785520
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1300820944
    Notes: AdapterVendorID: 1002, AdapterDeviceID: 68c1, AdapterDriverVersion: 8.702.5.0
    D3D10 Layers? D3D10 Layers-
    D3D9 Layers? D3D9 Layers-
  • Simon
    We need the report ID from the about:crashes window, or the link to the page for the report on crash-stats.mozilla.org, or the stack trace at the bottom of the report.

This is an old discussion that has not been active in a long time. Instead of commenting here, you should start a new discussion. If you think the content of this discussion is still relevant, you can link to it from your new discussion.