Upgrade StorageReport ID 321914471, report ID 543122814
Hello --
Lately, every time I use Zotero, I get the following message: "An error has occurred. Please restart Firefox." I'll do my best to report relevant information about the error, but I should add that I'm not technically knowledgeable about any aspect of Firefox or Zotero.
I am running Zotero 2.1.5 with Firefox 4.0 on Windows 7. I have only owned this computer for about a month, and when I bought it, I simply duplicated my main Firefox profile from the machine (a Windows XP box) that it was replacing.
The error usually appears not immediately on opening Zotero but after I have attempted several operations, such as searching or clicking on library items. It doesn't appear to be dependent on anything else I am doing in the browser at the same time.
My Zotero database is synced with my online account. The library has about 870 items. I have continued to use Zotero on two XP machines with almost the same Firefox setup and so far (knock on wood) haven't seen any errors there.
I have attempted uninstalling and reinstalling the add-on with no change in behavior.
In the process of writing this post, I attempted to open a Zotero library item one more time and got the same error again, which is why there are two report numbers in the header of this post. The little red exclamation-point icon next to the sync indicator also appeared this time (I haven't noticed whether this is consistent or not) with a tooltip indicating that "another sync process is already running."
Thank you for whatever guidance you can provide.
Nathan Rein
Lately, every time I use Zotero, I get the following message: "An error has occurred. Please restart Firefox." I'll do my best to report relevant information about the error, but I should add that I'm not technically knowledgeable about any aspect of Firefox or Zotero.
I am running Zotero 2.1.5 with Firefox 4.0 on Windows 7. I have only owned this computer for about a month, and when I bought it, I simply duplicated my main Firefox profile from the machine (a Windows XP box) that it was replacing.
The error usually appears not immediately on opening Zotero but after I have attempted several operations, such as searching or clicking on library items. It doesn't appear to be dependent on anything else I am doing in the browser at the same time.
My Zotero database is synced with my online account. The library has about 870 items. I have continued to use Zotero on two XP machines with almost the same Firefox setup and so far (knock on wood) haven't seen any errors there.
I have attempted uninstalling and reinstalling the add-on with no change in behavior.
In the process of writing this post, I attempted to open a Zotero library item one more time and got the same error again, which is why there are two report numbers in the header of this post. The little red exclamation-point icon next to the sync indicator also appeared this time (I haven't noticed whether this is consistent or not) with a tooltip indicating that "another sync process is already running."
Thank you for whatever guidance you can provide.
Nathan Rein
This is an old discussion that has not been active in a long time. Instead of commenting here, you should start a new discussion. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
If this isn't related to syncing, check your database integrity in the Advanced pane of the Zotero prefs. You might also want to try disabling your other Firefox extensions.
What should I do now? Ideally I'd like to be able to keep auto-sync on most of the time.
Nothing in the data directory is read-only, as far as I can tell, I have no PDFs open, and the only security software I'm using is Microsoft Security Essentials.
Zotero can't access that file, and there's nothing it can do about that. You'll have to figure out why.