Word 2010 run-time error

I'm working on Word 2010, and when I try to insert a citation I get this error:

Run-time error '5':
Invalid procedure call or argument

I have reinstalled Zot in FF and reinstalled the word plugin. I've also reinstalled with "reinstall word Add-in" under tools-addons in FF.

help! thanks,

jean
  • p.s.

    A little additional information . . . I uninstalled and reinstalled FF as well. At that point my citations were gone when I reinstalled Zot. Thanks for any help!
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